Mystery visits allow you to measure the compliance of your customer journey and optimize it by involving all actors in the relationship.
Qualimetrie supports health and beauty professionals in their quest for excellence in customer satisfaction. We offer solutions to measure customer satisfaction, patient experience, service quality, and brand image. According to a study conducted in 2021, 79% of patients consider service quality an important criterion when choosing a healthcare facility. Additionally, 73% of patients state that their overall satisfaction depends on the quality of their patient experience.
The world moves, consumers evolve, and trends change… and we move with them to always be ready to serve and help you!
Nos actus arrivent !
Our role by your side is not just to conduct good studies. For us, it is a duty, it is fundamental.
Our mission, making you progress
