Mystery visits allow you to measure the compliance of your customer journey and optimize it by involving all actors in the relationship.
Qualimetrie is the European leader in customer experience measurement in the automotive sector: mystery shopping, satisfaction surveys, e-reputation, and data visualization with CX First. We work on national programs for the largest groups: Renault, Mercedes, VW, BMW, Kia, Hyundai, Suzuki… Working with us means understanding the business and challenges of the sector, as well as providing you with solid experience and a benchmark that allows you to progress and make a difference.
62%62%of car buyers in France believe that Customer Experience is more important than price.
2nd2nd highest Customer Satisfaction rateonly behind the banking and insurance sectors.
+66%+66%increase in online salesdemonstrating the growing importance of the online Customer Experience in the automotive sector.
86%86%of customers are willing to pay more for a better Customer Experience in the automotive sector.
The world moves, consumers evolve, and trends change… and we move with them to always be ready to serve and help you!
Nos actus arrivent !
Our role by your side is not just to conduct good studies. For us, it is a duty, it is fundamental.
Our mission, making you progress
