Qualimetrie is the European leader in customer experience measurement in the automotive sector: mystery shopping, satisfaction surveys, e-reputation, and data visualization with CX First. We work on national programs for the largest groups: Renault, Mercedes, VW, BMW, Kia, Hyundai, Suzuki… Working with us means understanding the business and challenges of the sector, as well as providing you with solid experience and a benchmark that allows you to progress and make a difference.
62%62%of car buyers in France believe that Customer Experience is more important than price.
2nd2nd highest Customer Satisfaction rateonly behind the banking and insurance sectors.
+66%+66%increase in online salesdemonstrating the growing importance of the online Customer Experience in the automotive sector.
86%86%of customers are willing to pay more for a better Customer Experience in the automotive sector.
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The world moves, consumers evolve, and trends change… and we move with them to always be ready to serve and help you!
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Our role by your side is not just to conduct good studies. For us, it is a duty, it is fundamental.
Our mission, making you progress
