Customer Attrition Studies

Interviewing customers who leave your company will help you understand what hinders them, what retains them, and how to take corrective actions.

We can provide full support throughout the implementation process:

  • Questionnaire drafting
  • Collection methods adapted to your needs (telephone, email, face-to-face, customer panel)

We provide you with a detailed study report, a true decision-making tool.

Retain your customers

Identify the causes of your customers’ departure with our specialized studies, to implement specific actions and strengthen their commitment for a lasting relationship.

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What are the objectives?

  • Understand why your customers are leaving
  • Which competitors are they turning to? For what reasons?
  • How have their needs or expectations changed?
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Our References

Coming soon 🚀

The + Qualimetrie

  • Our recommendations for question formulation

  • Our ability to use a wide range of studies to achieve your goal

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You can also benefit from our CX First solution

CX First is an open platform designed by our research experts and dedicated to:

  • Customer Experience
  • Employee Engagement
  • Operational Excellence
10M+10M+Data stored
400+400+Data sources
100+100+Clients
40K40KUsers
Our case studies

Discover our know-how-related case studies!

Our use cases are comming ! :fusée:

Want to know more?
Contact us

For each problem, we identify the methodology best suited to your needs.

Related news

The world moves, consumers evolve and trends change… and we move with them so that we’re always ready to serve you!

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Do you have any questions?
Contact us !

Our role by your side is not just to conduct good studies. For us, it is a duty, it is fundamental.

Our mission, making you progress

 

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