Mystery visits allow you to measure the compliance of your customer journey and optimize it by involving all actors in the relationship.
In the retail sector, Qualimetrie offers solutions to measure customer satisfaction and shopping experience. Our tools enable brands to understand the expectations and needs of their customers to improve their product and service offerings. In Spain, 80% of consumers consider service quality the most important criterion when choosing a physical store. Additionally, 77% of consumers are willing to pay more for a better shopping experience.
The world moves, consumers evolve, and trends change… and we move with them to always be ready to serve and help you!
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Our role by your side is not just to conduct good studies. For us, it is a duty, it is fundamental.
Our mission, making you progress
