Our expertise

Mystery Shopping

Mystery visits allow you to measure the compliance of your customer journey and optimize it by involving all actors in the relationship.

Customer Experience Measurement

We build with you the design of a customer listening program that is as tailored as possible to your specific needs and challenges.

Round Table / Focus Group

We guide you through the methodological options that best serve the objectives you have set for the focus group.

Customer Community

Creating and managing a community requires time and specific knowledge.

Pre / Post Advertising Campaign Tests

We support you in setting up pre and post tests for your advertising campaigns.

U&A Studies

In general, we propose a two-phase approach: an exploratory qualitative phase and a quantitative phase.

Customer Attrition Studies

Interviewing customers who leave your company will help you understand what hinders them, what retains them, and how to take corrective action.

Data Visualization and Decision Making with CX First

360º Studies

Qualitative studies allow us to deeply understand the behavior and expectations of customers, employees, and potential customers of a company.

Benchmark

Do you want to differentiate yourself from your competitors and offer a memorable experience to your customers? Discover how benchmarking can help you achieve

Brand Image & Awareness Tracking

Today, brands no longer always fully control their communication and the image they project: consumer opinions, the media, and the Internet are part of

E-réputation

Qualimetrie offers you innovative solutions to centralize the monitoring and management of customer reviews through our CX First© solution.