Mystery Shopping
Mystery visits allow you to measure the compliance of your customer journey and optimize it by involving all actors in the relationship.
Customer Experience Measurement
We build with you the design of a customer listening program that is as tailored as possible to your specific needs and challenges.
Round Table / Focus Group
We guide you through the methodological options that best serve the objectives you have set for the focus group.
Customer Community
Creating and managing a community requires time and specific knowledge.
Pre / Post Advertising Campaign Tests
We support you in setting up pre and post tests for your advertising campaigns.
U&A Studies
In general, we propose a two-phase approach: an exploratory qualitative phase and a quantitative phase.
Customer Attrition Studies
Interviewing customers who leave your company will help you understand what hinders them, what retains them, and how to take corrective action.
Data Visualization and Decision Making with CX First
360º Studies
Qualitative studies allow us to deeply understand the behavior and expectations of customers, employees, and potential customers of a company.
Benchmark
Do you want to differentiate yourself from your competitors and offer a memorable experience to your customers? Discover how benchmarking can help you achieve your goals.
Brand Image & Awareness Tracking
Today, brands no longer always fully control their communication and the image they project: consumer opinions, the media, and the Internet are part of the landscape.
E-réputation
Qualimetrie offers you innovative solutions to centralize the monitoring and management of customer reviews through our CX First© solution.
